Learn more about my experience with Intuit, Quickbooks Online and their partner bank, Green Dot Bank Corporation
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tl;dr
Intuit has deleted my Quickbooks Online account and I am unable to access my business financial data. Intuit's banking partner, Green Dot Bank has frozen my account containing thousands of dollars.
I am totally unable to access my funds and financial data. Neither party has provided any information as to why these actions were taken. I have reached out to both companies on numerous occasions yet no one has been able to provide any clarity or resolution.
A quick overview
I'm a small business owner who's going through absolute hell with Intuit, their Quickbooks Online and Quickbooks Banking products. My experience can be described as being blindfolded and robbed.
My experience can be described as being blindfolded and robbed.
How it started
In December 2023, I opened a checking account with Green Dot Bank through Intuit's Quickbooks Online platform. Shortly after funding my account with thousands of dollars it was frozen. I received no notification from Green Dot Bank or Intuit as to why my account was frozen.
The funds in question were sent via ACH from another business bank account held by the same Virginia-registered LLC of which I am the sole owner.
Initial attempts to resolve
I have called both Intuit and Green Dot Bank on multiple occasions and each request for additional information — be that for clarification on steps to file an appeal or how to retrieve my funds — was stonewalled. I have a recording of one call in which a representative tells me it could be 5, 10, even 30 years for my funds to be released. Another told me it would likely be released to the State or Federal government and I would need to submit a claim to recover said funds.
All attempts at finding clarity as to why my account was frozen was met with a canned response — ”it was an internal business decision and we cannot share any additional information.”
Escalation to government agencies
My first attempt to address this through governmental bodies was via Virginia Attorney General Miyares’ office. This however was not productive.
The AG's office noted the bank is under Federal jurisdiction and I was referred to the Office of the Comptroller of the Currency (OCC). The OCC in turn referred me to the Federal Reserve Consumer Help website. I have submitted a complaint through their online system detailing the same information contained within this letter.
I have also begun the process of filing a formal complaint with Sen. Mark Warner's office.
Thankfully, Sen. Warner is a member of the Senate Banking Committee.
Adding insult to (financial) injury
As of February 23, 2024, I am completely unable to access my Quickbooks Online account.
I contacted support only to be told there is almost no record of my account. It took 40+ minutes for the rep to find anything about my account. Even then she was able to tell me nothing about what's going on because there were no details available in her system whatsoever.
At the rep's suggestion, I then attempted to change my account email via QB's online form where you provide your Drivers License as confirmation of identity.
Continued fallout
All in all, this has hampered my ability to do business, pay my estimated taxes, and pay employees and contractors on time.
These actions, coupled with an entirely opaque method of recourse, if any at all, feels outright fraudulent and predatory.
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